Our answers to frequently asked questions! If you can’t find the answer you’re looking for please email your question to us at [email protected].
We are located along Wild Country Lane in Barrow Gurney, just outside of Bristol. Please see our Contact Us page to find a map and directions.
We are passionate about happy pets and happy owners! Whether you have rehomed a pet from us and are experiencing behavioural difficulties, or are thinking about giving your pet up due to behavioural problems we can help with advice and ideas, as well as putting you in contact with experienced and professional experts in your local area.
If you have made the very hard decision that you need to rehome your pet, then you will need to call or email our Rehoming team, who can send you a rehoming your pet questionnaire form and explain the process. Please do not just turn up at the sanctuary with an animal, we have waiting lists for both cats and dogs needing to be rehomed and we are almost always at full capacity.
Please contact our Rehoming team on 01275 474719 or [email protected] to discuss this in further detail. Or you can fill in the appropriate online form “Rehoming Your Cat/Dog Questionnaire” by visiting our Contact Us page.
We keep details of all pets reported missing to us, you can contact us on 01275 474719 to see if your pet has been handed in. It is also advisable to contact local vets/council dog wardens and local rescues to see if your pet has been handed in. You could also put leaflets/posters through people’s doors in case your pet is locked or hiding in a garage/shed.
If you find a stray dog you should take him/her to your local vet who will be able to scan them to see if they are micro-chipped and also phone your local dog warden.
What are the signs a cat is stray?
If you have noticed a new cat in your area that you think might be a stray, you can run through our checklist. Some may be vocal in asking for help but many aren’t.
Signs a cat could be a stray:
They are often very nervous and run off if you get too close.
Do they look unhealthy? They may have scars, scabs, bald patches, matted fur, injuries or fleas.
They may be skinny or show signs of a lack of care.
They are often very grubby from living outside, particularly their front paws.
What should you do if you think a cat is stray? Who should you contact?
- If you have any immediate cause for concern, such as injury or illness, take the cat straight to the vet. They will scan the cat for a microchip, hopefully reuniting the cat with their owner.
- Try to find out more about the cat by knocking on doors and asking your neighbours and by posting on lost and found groups on Facebook. You can also put up ‘Found’ posters in your local area. If someone comes forward to claim the cat, make sure you ask for proof of ownership (usually a photograph of the owner with the cat).
- Download a free paper collar from here.
Write your details on the collar and pop it around the cat’s neck, leaving two fingers of space between the cat’s neck and the collar. If they do have a home, the owner will read your message.
It’s important that you do steps 2 and 3 before moving on to step 4, as the cat may be a lost or confused pet.
- If the cat is hand shy or nervous, try setting up a feeding station and feeding the car at a regular time each day and providing shelter to gain trust. They may be too afraid to eat while you’re close by, so you may need to try putting some space between you and the cat so that they feel safe. Once you have developed this trust, it will be much easier for the cat to be captured.
- If you have tried all of the above and haven’t been able to locate an owner, speak to a local rescue about the cat and ask if they could help you trap the cat and take it in.
If you have found an injured wild animal we recommend contacting Secret World Wildlife Rescue on 01278 783250.
Yes! We welcome help with all aspects of running the Sanctuary, from dog walking and cat cuddling to helping out in reception. Please see our Volunteer with us page for further information.
Visit Reuben’s Pet Care Centre section to find details about toxic house items/plants and a whole host of other information to help you care for your pet.
Unfortunately we are unable to offer boarding spaces for pets.
We do often have puppies looking for new homes at the Sanctuary, please view the Our Animals section of the website, we try to keep this as up to date as possible.